Burger King has introduced an AI chatbot to support restaurant staff in the United States.
The system connects to employee headsets and operates through a platform called BK Assistant.
The voice tool, named Patty, listens to customer interactions at the drive-through.
It detects polite words such as “welcome”, “please”, and “thank you”.
Managers can use the data to understand service patterns.
The company says the system does not score individual workers.
It presents the tool as coaching support rather than employee surveillance.
Managers receive real-time insights to guide teams and improve hospitality.
The platform also updates digital menus when items sell out.
It helps staff prepare orders by listing ingredients for each product.
The assistant can even alert workers when restrooms need cleaning.
Burger King is testing the headset in 500 restaurants.
The company plans a nationwide rollout by the end of 2026.
The announcement triggered strong online criticism.
Many users described the technology as excessive workplace monitoring.
The launch follows McDonald’s decision to abandon AI drive-through ordering after earlier trials.
